If you are not 100% satisfied with your product, you have Fourteen Days (14) from the day you receive the products (the “Product(s)”) to return it back to us for an exchange.

You can request a one to one exchange or store credit. We do not facilitate refunds.

We have a one - time exchange policy. I.e. an item received in exchange cannot be further exchanged.

All exchange items should be in the original condition; Unwashed, Unworn & the internal tags intact.

Customer owns the title of exchange goods until it reaches Lora Online , therefore it is the customer's responsibility to take reasonable care in packaging to avoid damages.

Sale/discounted items purchased online cannot be exchanged.

1. Get in touch with us via our hotline or social media accounts and inform us of your return.

2. Courier your return item/s to

379 C/2 Awissawella Road Wellampitiya, Sri Lanka

Please do attach a slip with your

This will help us identify your order.

3. Once we receive goods we will approve your exchange after inspections – items have to be an original purchase, in original condition and with the tags on.

4. Once approved we will contact you regarding your exchange item and dispatch it. Delivery charges will apply.

We will ensure all issues are handled from our end to ensure you guys have a Hassle free shopping experience